If for any reason you’re not satisfied with your purchase, you can return or exchange your goods within 14 days provided that you notify us by email before the end of the seventh working day from the date you received the goods.
We will then exchange the goods or refund the cost once the item is sent back safely to us in perfect condition.
Vicky Davies 5 Alconbury rd,London E5 8RG.
email@example.com email stating your order number and the reason for return. We simply ask that the jewellery is returned, unworn and undamaged, complete with the original packaging.
These terms apply only to products normally offered on the website and not to commissioned pieces or special orders. Also:
• rings and bangles made to order in significantly larger or smaller sizes than those specified on the website, are treated as commissions and are non-refundable.
Once you’ve let us know that you’re cancelling your order, any amount debited from your credit card will be credited to your account as soon as possible after the return of the goods, provided that the goods are returned to us in their original condition.
We recommend that you use a recorded and insured delivery service (Royal Mail Special Delivery) as you are responsible for the item until it reaches us. We cannot refund postage charges unless an item is faulty, nor will we refund any sales tax or duties payable on orders outside of the EU. Neither will we accept responsibility for items lost or stolen in transit.
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